Shipping policy
Shipping Policy
Handling Time
Our standard handling time for orders is 3–7 business days (excluding weekends and holidays).
Pre-orders may require additional time to prepare and ship depending on order volume.
If your order includes both pre-order and in-stock items, your order will be shipped once all items are available.
Estimated Delivery Times
Worldwide Express (via DHL Express):
• 3–7 business days
Standard Shipping:
• U.S. & Europe: 13–20 business days
• Canada: 13–20+ business days
• Australia & New Zealand: 13–20 business days
• Japan & Asia Pacific: 8–11 business days
• Rest of the World: 13–20+ business days
Shipping Carriers
• Worldwide Express: DHL Express
• U.S. Standard: USPS, UPS
• Europe & Australia Standard: Various carriers
Tracking numbers are provided for all shipments and can be used to monitor your package via the carrier’s website.
Customs Duties & Taxes
All purchases may be subject to import taxes, VAT, and customs duties, depending on your country’s regulations.
Customers are responsible for any additional charges unless taxes are collected at checkout.
If you have concerns about your country’s customs process, feel free to contact us for assistance.
Incomplete or Incorrect Shipping Address
Please make sure your shipping address is complete and accurate, including apartment or unit numbers.
We are not responsible for lost packages due to incorrect or incomplete addresses.
If a package is returned to us, you will be responsible for reshipping costs.